Frequently asked questions
Frequently Asked Questions are being updated regularly.
There are also topics covered in other pages, such as leadership, teams etc. This questions page is not intended to repeat information on all these other pages but to provide a little more detail about a specific question asked of us.
If you can’t see the question you’d like answered you can ask via our contact page.
Sending a parcel to your child can be difficult. It incurs a cost that Heart for Kids is not able to bear unless someone from our office or a volunteer is able to carry while traveling. This of course is dependent on weight restrictions and when someone is next traveling.
Everything we send to our country offices is declared to customs as a document. If custom officials find anything in a box of letters that isn’t a document, we will be assessed and may face hefty fine and the box will be held for weeks, possibly months.
If you’re sending some cards or photos please make sure they reflect the everyday lifestyle of your home area. Sending photos of luxury stores and palatial homes would not be encouraging for the children we support. Please only send a few. Two or three are great for a child, 10 or 15 are overwhelming.
On top of that, there is a high incidence of theft when sending packages to the developing world, and shipping items overseas can be quite costly.
Instead, we encourage you to send a monetary gift. Our local staff will purchase what they need most. This also benefits the local economy of your sponsored child by supporting local businesses.
While it may seem easier to speak with your child directly through social media (Facebook etc), and we know that writing letters the “old-fashioned” way may not be what you prefer, we appreciate your willingness to respect our communication policies which are written in the best interests of all concerned.
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