Question 1

Can I visit my sponsored child?

davidr · Accepted Answer

Yes, visits to sponsored children are usually possible after the first year of sponsorship.

Trips must be planned well in advance because travel to villages will need to be planned and their school activities etc must be worked around. Weekends are usually the best time. There are costs involved and these can be calculated for individual visits. Our staff will always take you to visit your sponsored child.

If you are interested please open a discussion by emailing us through our contact form. Be sure to include your child’s name and country.

Question 2

How do I update my payment details

davidr · Accepted Answer

Please click here for information about updating your credit card details

Question 3

In the donation page of your website why do you need to know the birth date of the donor?

David Lim · Accepted Answer

It helps us better understand our supporters. We may even send you a birthday card :-)

Question 4

What will sponsors receive

davidr · Accepted Answer

Sponsors receive:

A photo card of your child and a sponsorship welcome kit
Regular e-newsletter from Heart For Kids, generally every 2-3 months
Up to two letters yearly from your child
An update should anything significant change in the situation of your child

Question 5

Whats my sponsor number

davidr · Accepted Answer

When you first sponsor a child we send you a welcome letter along with your child card. That letter includes your child and sponsor numbers. It’s helpful to use your sponsor number when communicating with us and when writing online letters to your child.

If you can no longer locate your welcome letter please email our admin team.

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